Quick Navigation
Your data is protected under Canadian and international privacy laws
Introduction
Look, we're just a local auto shop in Vancouver, but we get it - your personal info matters. When you trust us with your vehicle, you're also trusting us with your data, and we don't take that lightly.
This privacy policy lays out exactly what we do with your information. We've been working on European cars for years, and just like we follow manufacturer specs to the letter, we follow privacy laws the same way. No shortcuts, no BS.
Whether you're booking an ECU remap or just getting your brakes checked, here's the deal with your data.
What Information We Collect
Alright, so here's what we need from you to do our job properly:
- Your name (pretty obvious - gotta know who we're talking to)
- Phone number (so we can call when your ride's ready)
- Email address (for quotes, invoices, appointment reminders)
- Mailing address (billing purposes, warranty stuff)
- Make, model, year (can't work on what we don't know about)
- VIN number (for parts ordering and proper diagnostics)
- License plate (tracking your service history)
- Mileage (important for maintenance schedules)
- Previous service records (if you've been with us before)
- Diagnostic trouble codes and scan data (the technical stuff our tools pull)
- Payment card info (processed securely - we don't actually store full card numbers)
- Billing address (gotta match the card details)
- Transaction history (receipts, invoices, warranty claims)
- IP address (standard web stuff)
- Browser type and device info (helps us optimize the site)
- Pages visited and time spent (so we know what's useful)
- Cookies and similar tracking tech (more on this below)
How We Use Your Information
We're not in the business of selling your data or spamming you. Here's what we actually do with it:
Service Delivery
Schedule appointments, perform diagnostics, order the right parts, keep your service history organized - basically everything needed to fix your car properly.
Communication
Sending you quotes, updates on your vehicle, appointment reminders, and occasionally letting you know about seasonal maintenance needs (like winter tire changeovers).
Billing & Payments
Processing payments, sending invoices, handling warranty claims - all the financial paperwork that comes with running a legit business.
Improvement
Understanding what services folks need most, improving our website, figuring out how to serve you better - continuous improvement stuff.
Legal Compliance
Keeping records for tax purposes, meeting regulatory requirements, protecting ourselves (and you) if there's ever a dispute or legal matter.
Technical Analysis
When we do performance tuning or ECU remaps, we keep baseline data and results - helps us track what works and provides proof of improvements made.
Security Measures
We protect your data like we protect the keys to a customer's M5 - with serious care. Here's what we've got in place:
Encryption
SSL/TLS encryption for all data transmission. Your info's scrambled when moving around online.
Secure Storage
Data stored on protected servers with regular backups. Physical access controls at our facility too.
Access Control
Only authorized staff can access customer data, and only what they need for their specific job.
Regular Updates
Software patches, security updates, system monitoring - we keep everything current and watched.
Staff Training
Our team's trained on data privacy and security. They know the protocols and follow 'em.
Secure Disposal
When we no longer need data, it's properly deleted or destroyed - no leaving old records lying around.
Your Privacy Rights
Under Canadian privacy laws (PIPEDA) and international standards (GDPR for our European customers), you've got rights. Here's what you can do:
| Your Right | What It Means | How to Exercise It |
|---|---|---|
| Access | Get a copy of what personal data we've got on file for you |